List of Posts

4/6 – Migrating Groups and Memberships to Bitbucket Cloud

Following the migration of repositories and reviewer settings to Bitbucket Cloud, the next logical step in ensuring a smooth transition is migrating groups and their memberships. This post, part of our series on Bitbucket Cloud migration, focuses on automating the migration of groups and group memberships from Bitbucket Server (Data Center) to Bitbucket Cloud. Like… Read more
Harnessing AI for Proactive Ticket Escalation in Jira Service Management

In the fast-paced world of IT service management (ITSM), ensuring timely and effective responses to service desk tickets is crucial for maintaining high customer satisfaction. I’m excited to share this solution that leverages Automation for Jira and OpenAI (ChatGPT-4) to change how we handle customer interactions and ticket escalations. Read more
3/6 – Migrating Reviewers to Bitbucket Cloud

Building upon our series on migrating to Bitbucket Cloud, this third post addresses a critical aspect that the Bitbucket Cloud Migration Assistant (BCMA) doesn’t automatically handle: migrating reviewers. After migrating repositories and updating references, ensuring that your pull request (PR) review workflows remain intact is essential. This installment will guide you through automating the migration… Read more
Is this the First Step to Replace Tier-1 Support Agents? JSM + OpenAI

I’m always looking for ways to optimize and automate workflows. Recently, I developed a solution that leverages the power of Heroku and Jira Automation to streamline the process of responding to customer inquiries. This post will walk you through the script I created, which automatically posts comments on Jira issues based on payloads received from… Read more
2/6 – Updating Repository References to Bitbucket Cloud

Following up on our guide to migrating Git LFS objects to Bitbucket Cloud, this post delves into how to update repository references within your codebase post-migration. After relocating your repositories to Bitbucket Cloud, it’s crucial to ensure that all internal references point to the new cloud locations. The script we introduce automates this process, modifying… Read more
1/6 – Migrating Git Large File Storage (LFS) to Bitbucket Cloud

Migrating from a local Bitbucket Data Center to Bitbucket Cloud offers numerous benefits, including reduced infrastructure costs, better scalability, and enhanced collaboration tools. However, one of the challenges many teams face during migration is transferring their Git Large File Storage (LFS) objects since the Bitbucket Cloud Migration Assistant (BCMA) does not handle this automatically. This… Read more