List of Posts

Identifying Peak Times for Incident Creation Using EazyBI

In the world of customer support, timing is everything. Knowing when incidents are likely to occur allows for better resource allocation, ensuring that customer needs are addressed promptly and efficiently. This report made with EazyBI, provides invaluable insights into the flow of support incidents over time. Read more
Driving Innovation through Jira: A Success Story in Idea & Innovation Management

This post sheds light on a successful implementation of the Jira Service Management platform for Idea Management, designed to promote engagement and participation among employees. This initiative has not only stimulated organizational creativity but also contributed significantly to positive changes and accomplishments within one of the world’s leading companies in agribusiness, food, and ingredients. Read more
User-Centric Comparison: Jira Data Center vs. Jira Cloud

This post is tailored for those curious about the user-centric differences between Jira Data Center and Jira Cloud. Whether you’re navigating the transition from an on-premises instance to a cloud-based environment, or simply eager to understand the variances from a user’s viewpoint, you’re in the right place. Read more
Approvals in Jira through Slack using AWS Lambda

In this blog post, I’ll explore how to create a powerful automation workflow that integrates Slack, Jira, and AWS Lambda. By combining these tools, you can automate approval requests for Jira issues directly from your Slack workspace. Read more
Automation to Create Knowledge Base Article when Incident is Resolved

This blog post introduces a practical example of how Automation for Jira can be used to streamline the process of knowledge base creation. Read more
25 Reasons Why Transitioning Jira From On-Premises to Cloud Can Be So Complex

Migrating from a server to a cloud-based system is a pivotal step for businesses seeking enhanced efficiency and scalability. However, when it comes to Jira, this transition is far from straightforward. This blog post delves into the intricacies and challenges of migrating Jira from server to cloud. Read more